HELP CENTER

Frequently Asked Questions

Below is a list of information for customers with regards to returns, exchanges, shipping
and other general questions you may have.

EPIFANY (PTY) LTD can only offer returns or exchanges for items that have NOT been personalized to your specifications.

For non personalized products, we offer returns and exchanges within 14 days from the date your order ships from EPIFANY (PTY) LTD. Items must be in an unused condition with the original packaging.

Refunds are offered on returns of non-personalized items, to the original payment method.

Returns and refunds will be processed once the product/s have been returned and inspected.

Please Note: Shipping charges are not refundable. EPIFANY (PTY) LTD will not be liable for any shipping charges on returns or exchanges.

EPIFANY (PTY) LTD offers two options for returning faulty items:

  • You can choose to drop your return or exchange off at our workshop for the quickest resolution.
  • Alternatively, we will provide you with a shipping label to print, and you can pack and ship your return or exchange back to us.

You will need your order number to begin processing your return or exchange.

You can find your order number on your order or shipping confirmation email
(If you cannot find this information, please send us an email, with your name, surname and date of purchase and we can help you out.)

You will need to package the product/s in their original packaging or a suitable alternative. Please ensure that the product/s are safely packaged. If they arrive at our workshop damaged due to lack of proper packaging, we will not be able to process your return or exchange

Let us know within 24 hours when you receive your Product/s by following these steps:

  • Take a photo of the packaging and damaged product/s
  • Send us the images via email to : info@epifany.co.za
  • Please also describe the nature of the damage or defects in your email

We will assess the damage and do one of the following:

  • Send you a replacement part/s
  • Return and replace the damaged product/s (We will send you a free shipping label to print, and return the damaged product/s to us)

EPIFANY (PTY) LTD products are guaranteed against manufacturer’s defects for six months from the date of purchase. EPIFANY (PTY) LTD Products will be replaced at EPIFANY (PTY) LTD’s discretion.

The following defects are covered by the EPIFANY (PTY) LTD Guarantee:

  • Failure of the product during normal, intended use

What’s not covered:

  • Deterioration from abuse
  • Deterioration due to lack of maintenance
  • Damage due to lack of care
  • Anything not listed will be solely determined by EPIFANY (PTY) LTD

Email info@epifany.co.za along with all of the details below:

  • Order number if ordered from our website
  • Photo of the defect
  • Approximate date of purchase (month and year)
  • Shipping address
  • Your name and Phone number

We can only process your warranty claim once all items are received.

All orders are shipped from our Workshop in Pretoria, Gauteng. We ship countrywide across South Africa.

  • Door to door courier with The Courier Guy – 2-7 Business Days (Flat rate R105)

We provide an estimated manufacture and delivery time for your order on each product page.

When your order ships, you will receive a confirmation email with the tracking information letting you know it’s on the way.

Shipping to main city areas across South Africa takes 1 to 3 days, outlying areas 3 to 7 days depending on the Shipping Company chosen.

Our orders are delivered by The Courier Guy and Fastway and they deliver packages Monday−Friday (Not Public Holidays). Delivery is between 8 a.m. and 6 p.m. Reference the estimated delivery date using your tracking number which can be found on an email sent by the courier Company once the parcel has been collected from EPIFANY (PTY) LTD. You will receive an sms or email from the relevant courier company on the delivery day.

Note: Shipments are only picked up Monday−Friday (Excluding Public Holidays)

EPIFANY (PTY) LTD does not offer international shipping yet.

EPIFANY (PTY) LTD is a Christian based company and its products/goods are based on Christian morals and views. EPIFANY (PTY) LTD only produce products that are in line with our Christian morals and beliefs. EPIFANY (PTY) LTD will not engrave anything that is against our Christian beliefs/morals.

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Disclaimer

EPIFANY (PTY) LTD Personalized Gifting is committed to keeping this website up to date and accurate. Should you nevertheless encounter anything that is incorrect or out of date, we would appreciate it if you could let us know.

Please indicate where on the website you read the information. We will then look at this as soon as possible. Please send your response by email to: info@epifany.co.za

We are not liable for loss as a result of inaccuracies or incompleteness, nor for loss resulting from problems caused by or inherent to the dissemination of information through the internet, such as disruptions or interruptions.

When using web forms, we strive to limit the number of required fields to a minimum. For any loss suffered as a result of the use of data, advice or ideas provided by or on behalf of EPIFANY (PTY) LTD via this website, EPIFANY (PTY) LTD accepts no liability.

The use of the website and all its components (including forums) is subject terms of use. The mere use of this website implies the knowledge and the acceptance of these terms of use.

Any personal data you provide us with in the context of your response or request for information will only be used in accordance with our privacy statement.

EPIFANY (PTY) LTD shall make every reasonable effort to protect its systems against any form of unlawful use. EPIFANY (PTY) LTD shall implement appropriate technical and organizational measures to this end, taking into account, among other things, the state of the art. However, it shall not be liable for any loss whatsoever, direct and/or indirect, suffered by a user of the website, which arises as a result of the unlawful use of its systems by a third party.

EPIFANY (PTY) LTD accepts no responsibility for the content of websites to which or from which a hyperlink or other reference is made. Products or services offered by third parties shall be subject to the applicable terms and conditions of those third parties.

All intellectual property rights to content on this website are vested in EPIFANY (PTY) LTD.

Copying, disseminating and any other use of these materials is not permitted without the written permission of EPIFANY (PTY) LTD, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote), unless specific content dictates otherwise.

If you have any questions or problems with the accessibility of the website, please do not hesitate to contact us..